The real cost of a provider's free tier changing overnight
A free tier that gets cut without warning does not just cost the provider goodwill. It breaks whatever the customer built on top of an assumption that was never guaranteed.
Tag
#customer-trust
Why we would rather lose a sale than hide a limit in fine print
A customer who signs up not understanding a limit is a customer who leaves angry later. Telling them up front costs a sale sometimes. It is still the better trade.