Contact
Email works best. Include a request ID from the X-Request-Id header if your question is about a specific call; it lets us find the exact request in the logs.
Send us a message
Opens a support ticket without an account. You get an email with a private link to follow the reply, and replying to that email works too.
Support
Anything about the API, your account, billing or the data: data corrections (send the request URL and what you expected), security reports, privacy and data requests, or questions about the terms.
Paying accounts: reply within one business day. Free keys: as time allows. Security reports: within two business days.
Sales and larger deployments
Written SLAs, invoicing arrangements, higher limits, or a compatibility host you need that is not listed yet.
Service status is published at status.mygeocode.com. If the API is down, that page will say so before we can answer email.