Contact
Email works best. Include a request ID from the X-Request-Id header if your question is about a specific call; it lets us find the exact request in the logs.
Support
Anything about the API, your account, billing or the data.
Accounts: reply within one business day. Free tier: as time allows.
Sales and larger deployments
Written SLAs, invoicing arrangements, raised burst limits, or a compatibility host you need that is not listed yet.
Data corrections
Wrong coordinates, a missing street, a country whose coverage level looks off. Send the request URL and what you expected.
Security
Found a vulnerability? Tell us here first. We reply within two business days and credit reporters who want it.
Service status is published at status.mygeocode.com. If the API is down, that page will say so before we can answer email.