Why free support tiers should still get real answers
A support queue that only gives thoughtful answers to paying customers is telling free users their questions are not worth solving properly.
Tag
#support
Canned replies for faster support answers
Our support team now uses canned replies for common questions, aimed at getting straightforward answers back to customers faster.
Add a local-time clock widget to a support dashboard
Show each customer's local time right next to their support ticket, so an agent knows whether it is a reasonable hour to pick up the phone.